Terms of service
TERMS & CONDITIONS
Last updated: 6 November 2026
OVERVIEW
This website is operated by ishga Australia Pty Ltd (referred to throughout these Terms & Conditions as "ishga", "we", "us" or "our").
We provide this website, including all information, products, tools and services available through it, subject to your acceptance of these Terms & Conditions, together with any additional policies and notices referred to on this website.
By visiting our website, browsing our products or making a purchase, you agree to be bound by these Terms & Conditions, including our Privacy Policy and any other policies referenced on this website.
These Terms & Conditions apply to use of this website and purchases made directly from ishga Australia Pty Ltd through our online store. Products may also be available from independent stockists, whose own terms of sale and returns arrangements apply to purchases made directly from them.
Please read these Terms & Conditions carefully before using our website. If you do not agree with them, you should not access or use our website or services.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.
ONLINE STORE TERMS
By using this website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian to use the website.
You agree not to use our products or website for any unlawful or unauthorised purpose, or in a way that breaches any applicable laws or regulations.
You must not transmit viruses, malicious code or any other material that could damage, interfere with or disrupt our website or services.
We reserve the right to restrict or terminate access to our website or services if you breach these Terms & Conditions, subject to applicable law.
GENERAL CONDITIONS
We reserve the right to refuse service or cancel an order where reasonably necessary, including where we suspect fraudulent activity, misuse of our website or a breach of these Terms & Conditions.
You agree not to reproduce, copy, sell, resell or commercially exploit any part of our website, products or services without our prior written permission.
Any headings used in these Terms & Conditions are included for convenience and do not affect their interpretation.
WEBSITE INFORMATION
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, product descriptions, website content, pricing and other information may occasionally contain errors, inaccuracies or omissions.
We reserve the right to correct errors and update information where necessary. Where an error materially affects an order, we will take appropriate steps to notify you and resolve the matter.
Information on our website is provided for general information purposes and should not be treated as professional medical advice.
PRODUCTS AND PRODUCT INFORMATION
We aim to display our products, descriptions, images and colours as accurately as possible.
Actual product colours and appearances may vary slightly depending on your screen, device or display settings.
Product descriptions, ingredients, prices and availability may be updated from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
Skincare information
Information about skincare products, ingredients and their intended uses is provided for general information only. It is not intended to diagnose, treat, cure or prevent any medical condition and should not replace advice from a qualified healthcare professional.
Customers are responsible for reviewing product ingredients and checking for any known sensitivities or allergies before use. If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice.
Nothing in these Terms & Conditions excludes or limits any rights you may have under the Australian Consumer Law.
PRICES AND PAYMENT
All prices displayed on our website are in the currency indicated at checkout.
Prices may change from time to time without prior notice. Any price change will not affect an order that we have already accepted.
We reserve the right to correct pricing errors. If an order has been placed at an incorrect price, we will contact you before proceeding with the order.
Payment must be made using the payment methods available at checkout.
By providing payment information, you confirm that you are authorised to use the selected payment method.
Payments are processed through our payment providers. We do not intentionally store full payment card details on our website.
ORDERS AND ACCEPTANCE
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable or out of stock.
- There has been a pricing or product description error.
- We suspect fraudulent or unauthorised activity.
- An order appears to have been placed for unauthorised resale or commercial distribution.
If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled products.
We may contact you using the contact details supplied at checkout if we need further information about your order.
SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timeframes stated on our website.
Delivery timeframes are estimates only and may be affected by circumstances outside our control, including courier delays, weather conditions, customs processing and other transport disruptions.
Shipping costs and available delivery options will be displayed at checkout.
You are responsible for providing accurate and complete delivery information. We cannot guarantee delivery where incorrect or incomplete details have been provided.
If an order is delayed, lost or damaged during delivery, please contact us so that we can investigate and assist.
Nothing in this section limits your rights under the Australian Consumer Law.
RETURNS, REFUNDS AND EXCHANGES
Our Returns & Refunds Policy explains how to request a return, refund or exchange.
Please refer to that policy for information about change-of-mind returns and the process for contacting us.
Nothing in our Returns & Refunds Policy or these Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
If a product is faulty, unsafe, damaged or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances and the nature of the failure.
Change-of-mind returns are separate from your statutory consumer rights.
AUSTRALIAN CONSUMER LAW
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
THIRD-PARTY TOOLS AND SERVICES
Our website may provide access to third-party tools, applications or services.
These services may be provided by independent third parties and may be subject to their own terms and conditions and privacy policies.
We do not control all third-party services and are not responsible for their independent operation, availability or content.
Your use of third-party services is at your own discretion and should be subject to your review of the relevant provider's terms and policies.
Nothing in this section limits any rights or responsibilities that cannot lawfully be excluded.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience and information purposes. We do not control or endorse all third-party websites and are not responsible for their content, products, services or privacy practices.
If you choose to visit a third-party website, you do so at your own discretion. We recommend reviewing that website's terms and privacy policy before providing personal information or making a purchase.
CUSTOMER FEEDBACK AND SUBMISSIONS
If you submit reviews, comments, suggestions, photographs or other content to us, you confirm that:
- You have the right to submit that content.
- Your submission does not infringe another person's intellectual property, privacy or other legal rights.
- Your submission is not unlawful, misleading, abusive or offensive.
Where you provide content for publication, you grant us permission to use, reproduce and display that content in connection with our business and products, subject to any applicable privacy and consumer laws.
We will not use your personal information in a manner inconsistent with our Privacy Policy or applicable law.
We reserve the right to remove or decline to publish content that we reasonably consider inappropriate, unlawful or in breach of these Terms & Conditions.
PROHIBITED USES
You must not use our website or its content:
- For any unlawful purpose.
- To infringe our intellectual property rights or those of another person.
- To submit false, misleading or fraudulent information.
- To harass, threaten, abuse or discriminate against others.
- To upload or transmit viruses or malicious code.
- To collect or misuse another person's personal information.
- To send spam or unsolicited communications.
- To scrape, copy or extract website content without our written permission.
- To interfere with the security, functionality or operation of our website.
We may restrict or terminate access to our website if we reasonably believe that these requirements have been breached.
INTELLECTUAL PROPERTY AND COPYRIGHT
All content on this website, including text, images, photographs, graphics, logos, designs, product descriptions and other materials, is owned by or licensed to ishga Australia Pty Ltd unless otherwise stated.
This content is protected by applicable copyright, trademark and intellectual property laws.
You may view and use our website for personal, non-commercial purposes only.
You must not reproduce, distribute, modify, publish or commercially exploit any website content without our prior written permission.
ยฉ 2026 ishga Australia Pty Ltd. All rights reserved.
PRIVACY AND PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information, including information collected when you browse our website, create an account, subscribe to marketing communications or make a purchase.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
DISCLAIMER AND LIMITATION OF LIABILITY
We make reasonable efforts to maintain a reliable and secure website. However, we do not guarantee that access to our website will always be uninterrupted, timely, secure or error-free.
To the extent permitted by law, we are not responsible for loss or damage arising from circumstances beyond our reasonable control, including interruptions to internet services, third-party platforms or delivery networks.
Nothing in these Terms & Conditions excludes or limits our liability for:
- Any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded or limited.
- Death or personal injury caused by our negligence where liability cannot lawfully be excluded.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot lawfully be excluded or limited.
To the extent permitted by law, where we are entitled to limit our liability in relation to goods or services, our liability will be limited to the remedies permitted under the Australian Consumer Law, including (where applicable) repair, replacement, resupply or payment of the cost of repair, replacement or resupply.
INDEMNIFICATION
You agree to be responsible for losses, claims or expenses reasonably arising from your unlawful use of our website, your infringement of another person's rights, or your breach of these Terms & Conditions.
This does not apply to the extent that any loss or claim is caused by our own acts or omissions, or where such responsibility cannot lawfully be transferred to you.
SEVERABILITY
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be severed to the extent necessary.
The remaining provisions will continue to operate to the extent permitted by law.
TERMINATION AND SUSPENSION
These Terms & Conditions remain in effect while you use our website or services.
We may suspend or restrict access to our website where reasonably necessary, including where there is suspected fraudulent activity, unlawful use or a breach of these Terms & Conditions.
Any rights or obligations that arose before termination will continue to apply where appropriate.
Termination does not affect any rights or remedies available under the Australian Consumer Law.
ENTIRE AGREEMENT
These Terms & Conditions, together with our Privacy Policy, Returns & Refunds Policy and any other policies expressly referred to on our website, govern your use of our website and the purchase of products through our online store.
They replace any previous versions of these Terms & Conditions relating to the same subject matter.
If any provision is inconsistent with a mandatory legal requirement, the mandatory legal requirement will prevail.
GOVERNING LAW
These Terms & Conditions are governed by the laws of Western Australia, Australia.
Any disputes will be subject to the courts and tribunals of Western Australia, subject to any mandatory rights or protections available to consumers under applicable laws.
CHANGES TO THESE TERMS & CONDITIONS
We may update or amend these Terms & Conditions from time to time.
The latest version will be published on this page, together with the date it was last updated.
Changes will apply from the date they are published, unless otherwise stated or required by law.
We encourage you to review this page periodically.
CONTACT INFORMATION
If you have any questions about these Terms & Conditions, please contact us:
Email: info@ishga.com.au